{"id":433,"date":"2026-09-27T07:07:02","date_gmt":"2026-09-27T11:07:02","guid":{"rendered":"https:\/\/www.occidentaltravel.tours\/tours\/ot-frequently-asked-questions-english\/"},"modified":"2026-09-27T07:07:02","modified_gmt":"2026-09-27T11:07:02","slug":"ot-frequently-asked-questions-english","status":"publish","type":"page","link":"https:\/\/www.occidentaltravel.tours\/tours\/ot-frequently-asked-questions-english\/","title":{"rendered":"Frequently Asked Questions \u2014 English \u2014 Occidental Travel"},"content":{"rendered":"\n<style>\n.ot-contact{background:#f8f4e9;color:#42291e;font-family:Arial,sans-serif;line-height:1.65;min-height:100vh}.ot-contact *{box-sizing:border-box}.ot-contact a{color:inherit;text-underline-offset:4px}.ot-contact a:focus-visible{outline:3px solid #ab7b3f;outline-offset:5px}.ot-contact .wrap{width:min(1120px,100%);margin:auto;padding:0 24px}.ot-contact .notice{background:#42291e;color:#f8f4e9;text-align:center;padding:10px 20px;font-size:12px;letter-spacing:.12em}.ot-contact header{border-bottom:1px solid #dfd3bf}.ot-contact .head{display:flex;justify-content:space-between;gap:24px;align-items:center;padding-top:25px;padding-bottom:25px}.ot-contact .logo{width:260px;max-width:100%;height:auto}.ot-contact nav{display:flex;gap:22px;flex-wrap:wrap}.ot-contact nav a{text-decoration:none;min-height:44px;display:inline-flex;align-items:center}.ot-contact .hero{padding-top:64px;padding-bottom:42px;max-width:850px;margin:0}.ot-contact .eyebrow{font-size:12px;letter-spacing:.19em;font-weight:bold}.ot-contact h1,.ot-contact h2{font-family:Georgia,serif;font-weight:400;color:#42291e}.ot-contact h1{font-size:clamp(38px,5.5vw,68px);line-height:1.09;margin:20px 0 24px}.ot-contact h2{font-size:clamp(28px,3vw,38px);line-height:1.2;margin:0 0 22px}.ot-contact h3{font-size:20px;margin:0 0 12px;color:#42291e}.ot-contact p{margin:0 0 18px}.ot-contact .intro{font-size:20px;max-width:650px}.ot-contact .actions{display:flex;gap:12px;flex-wrap:wrap;margin:28px 0}.ot-contact .btn{display:inline-flex;align-items:center;justify-content:center;min-height:50px;padding:13px 22px;background:#42291e;color:#fff8ee;border:1px solid #42291e;border-radius:6px;font-weight:bold;text-decoration:none;text-align:center}.ot-contact .btn:hover{background:#5b3826;color:#fff8ee}.ot-contact .btn.alt{background:transparent;color:#42291e}.ot-contact .cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}.ot-contact .card{padding:28px;background:#fffcf5;border:1px solid #ded2bd;border-radius:12px;min-width:0}.ot-contact .section{padding:32px 0 48px}.ot-contact .visit{display:grid;grid-template-columns:1.1fr 1fr;gap:32px;border-top:1px solid #dfd3bf;padding:42px 0 52px}.ot-contact .contact-link{display:block;overflow-wrap:anywhere;margin:12px 0}.ot-contact footer{background:#42291e;color:#f8f4e9;padding:36px 0}.ot-contact footer h2{font:24px Georgia,serif;color:inherit}.ot-contact footer nav{gap:12px 26px}.ot-contact .credit{font-size:12px;margin-top:24px;margin-bottom:0;opacity:.8}@media(max-width:680px){.ot-contact .wrap{padding-left:20px;padding-right:20px}.ot-contact .head{flex-direction:column;align-items:flex-start;gap:12px}.ot-contact .logo{width:230px}.ot-contact .hero{padding-top:38px;padding-bottom:20px}.ot-contact .intro{font-size:18px}.ot-contact .cards,.ot-contact .visit{grid-template-columns:minmax(0,1fr)}.ot-contact .actions{flex-direction:column}.ot-contact .btn{width:100%}.ot-contact .card{padding:24px}.ot-contact .visit{gap:24px}}\n.ot-contact .faq{max-width:850px}.ot-contact details{border:1px solid #ded2bd;border-radius:10px;margin:0 0 14px;background:#fffcf5;padding:0 24px}.ot-contact summary{cursor:pointer;font-weight:bold;padding:22px 0;line-height:1.5;min-height:48px}.ot-contact summary:focus-visible{outline:3px solid #ab7b3f;outline-offset:3px}.ot-contact details[open]{padding-bottom:24px}.ot-contact details p,.ot-contact details a{overflow-wrap:anywhere}.ot-contact .visit .actions{margin:0}@media(max-width:680px){.ot-contact details{padding-left:18px;padding-right:18px}}\n<\/style>\n<div class=\"ot-contact\" lang=\"en\">\n\n<header><div class=\"wrap head\"><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-inicio\/\" aria-label=\"Occidental Travel, home\"><img fetchpriority=\"high\" decoding=\"async\" class=\"logo\" src=\"https:\/\/www.occidentaltravel.tours\/logox.png\" width=\"779\" height=\"203\" alt=\"Occidental Travel \u2014 Tour Operador\"><\/a><nav aria-label=\"Main navigation\"><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-contact-english\/\">Contact<\/a><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-inicio\/\">Home (Spanish)<\/a><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-mi-viaje\/\">My trip (Spanish)<\/a><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-partnerships-english\/\">Partnerships<\/a><\/nav><\/div><\/header>\n<main class=\"wrap\"><section class=\"hero\"><nav aria-label=\"Language\"><a lang=\"es\" hreflang=\"es\" href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-preguntas-frecuentes\/\">Espa\u00f1ol<\/a><span lang=\"en\" aria-current=\"page\">English<\/span><a lang=\"fr\" hreflang=\"fr\" href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-questions-frequentes-francais\/\">Fran\u00e7ais<\/a><\/nav><p class=\"eyebrow\">BEFORE YOUR TRIP<\/p><h1>Frequently asked questions<\/h1><p class=\"intro\">Find answers to common questions and tell us what you need to plan your stay.<\/p><\/section><section class=\"section faq\" aria-label=\"Questions and answers\"><details><summary>How can I request information or a quote?<\/summary><p>Contact us on WhatsApp at +1 829 265 1525 or by email at contact@occidentaltravel.tours. Tell us which service interests you, your dates and the number of travellers.<\/p><p>Your booking is confirmed after availability, price, inclusions and terms have been reviewed.<\/p><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-contact-english\/\">View our contact options \u2197<\/a><\/details><details><summary>What information should I provide when asking about an excursion?<\/summary><p>Tell us the activity you are interested in, the date, your hotel and the number of adults and children. Please also mention any mobility needs or other information that would help us prepare your quote.<\/p><\/details><details><summary>What information do I need for a transfer?<\/summary><p>Provide your pickup and drop-off locations, date, time, number of passengers and luggage. For an airport transfer, you can also add your flight number and time.<\/p><p>In the review form, the customer phone number is required. A room number or other reference is optional. Reviewing these details does not confirm a booking.<\/p><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-traslados\/\">Review my transfer details (Spanish) \u2197<\/a><\/details><details><summary>Does car rental include a driver?<\/summary><p>No. Our car rental service offers self-drive cars and vans. Provide the pickup and return dates and locations, the number of travellers and bags, and the type of vehicle you need.<\/p><p>Have your valid driving licence and identity document or passport ready. The vehicle model, price, insurance, deposit and other terms are confirmed with the provider before booking.<\/p><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-rent-a-car\/\">Enquire about self-drive rental (Spanish) \u2197<\/a><\/details><details><summary>What does the free shopping transfer include?<\/summary><p>It includes transport to confirmed participating shops from selected hotels in B\u00e1varo\u2013Punta Cana. Times, capacity and vehicle are subject to availability.<\/p><p>Purchases are paid for separately. This service does not replace a private transfer to a shopping centre of your choice. The shop, meeting point, pickup and return arrangements are confirmed before departure.<\/p><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-compras-gratis\/\">Explore the free shopping transfer (Spanish) \u2197<\/a><\/details><details><summary>Where is the Occidental Travel office?<\/summary><p>Our office is at Plaza La Ruta, second floor, unit 10, Friusa, B\u00e1varo.<\/p><p>Contact us by WhatsApp or email to arrange your enquiry.<\/p><\/details><details><summary>How can I partner with you as an agency or supplier?<\/summary><p>Visit our partnerships page or email contact@occidentaltravel.tours with your company name, location and proposal.<\/p><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-partnerships-english\/#solicitud\">Partner with Occidental Travel \u2197<\/a><\/details><\/section><section class=\"visit\"><div><h2>Still have a question?<\/h2><p>Tell us about the trip you have in mind. We can help you prepare your enquiry.<\/p><\/div><div class=\"actions\"><a class=\"btn\" href=\"https:\/\/wa.me\/18292651525\">Ask us on WhatsApp \u2197<\/a><a class=\"btn alt\" href=\"mailto:contact@occidentaltravel.tours\">Email us \u2197<\/a><\/div><\/section><\/main>\n<footer><div class=\"wrap\"><h2>Work with us<\/h2><nav aria-label=\"Partnerships and agencies\"><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-partnerships-english\/#solicitud\">Partner with us<\/a><a href=\"mailto:contact@occidentaltravel.tours?subject=Travel%20agency%20partnership\">Travel agencies<\/a><a href=\"mailto:contact@occidentaltravel.tours?subject=Supplier%20proposal\">Suppliers<\/a><a href=\"mailto:contact@occidentaltravel.tours?subject=Collaboration%20proposal\">Collaborators<\/a><\/nav><nav aria-label=\"Traveller help\"><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-contact-english\/\">Contact<\/a><a href=\"https:\/\/www.occidentaltravel.tours\/tours\/ot-frequently-asked-questions-english\/\" lang=\"en\">Frequently asked questions<\/a><\/nav><p class=\"credit\">Design by Occidental Travel<\/p><\/div><\/footer><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ContactHome (Spanish)My trip (Spanish)Partnerships Espa\u00f1olEnglishFran\u00e7ais BEFORE YOUR TRIP Frequently asked questions Find answers to common questions and tell us what you need to plan your stay. How can I request information or a quote? Contact us on WhatsApp at +1 829 265 1525 or by email at contact@occidentaltravel.tours. Tell us which service interests you, your [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-433","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.occidentaltravel.tours\/tours\/wp-json\/wp\/v2\/pages\/433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.occidentaltravel.tours\/tours\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.occidentaltravel.tours\/tours\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.occidentaltravel.tours\/tours\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.occidentaltravel.tours\/tours\/wp-json\/wp\/v2\/comments?post=433"}],"version-history":[{"count":1,"href":"https:\/\/www.occidentaltravel.tours\/tours\/wp-json\/wp\/v2\/pages\/433\/revisions"}],"predecessor-version":[{"id":11244,"href":"https:\/\/www.occidentaltravel.tours\/tours\/wp-json\/wp\/v2\/pages\/433\/revisions\/11244"}],"wp:attachment":[{"href":"https:\/\/www.occidentaltravel.tours\/tours\/wp-json\/wp\/v2\/media?parent=433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}